Iwbest FAQ — All Your Questions, Answered in One Place

Go to Profile Settings and upload photos of the front and back of your National ID (NID) or passport, along with a selfie. Verification is typically completed within 24 hours. Large withdrawals cannot be processed without KYC verification.

on the Login page Go to the login page and click the "Forgot password?" link. Enter your registered email or mobile number. A reset link or OTP will be sent to you. The link stays active for 15 minutes. If you don't see the email, check your spam folder.

You can update your email, phone number, and address from Profile Settings. To change your name or date of birth, KYC verification must be completed and support team assistance may be required. For security purposes, you'll need to confirm your password when making any changes.

To close your account, send an email to the support team. Make sure to withdraw any remaining balance before closing. If you simply need a break for responsible gaming purposes, use the self-exclusion option — you'll find it directly in your profile.

The following payment methods are available for depositing funds at iwbest:

• Mobile Pay (Send Money / Payment)
• Nagad (Send Money / Payment)
• Rocket (Dutch-Bangla Mobile Banking)
• Bank Transfer (Selected Banks)
• Cryptocurrency (USDT, BTC)

Minimum deposit starts from ৳500. Funds are credited instantly.

Withdrawals via Mobile Pay and Nagad are typically processed within 30 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification is mandatory before your first withdrawal. Minimum withdrawal amount is ৳1,000.

First, confirm the transaction ID (TxID) in your mobile banking app. Then wait 15 minutes — server delays can occasionally slow things down. If it still hasn't gone through, contact support with your TxID. Issues are resolved within 24 hours.

iwbest does not typically charge any fees for withdrawals. However, mobile banking operators (Mobile Pay, Nagad) may apply their own charges. Standard bank fees will apply for bank transfers.

Create a new account and make your first deposit. A welcome bonus will be automatically credited to your account with a minimum deposit of ৳500. The bonus amount depends on your deposit. For more details, Bonus Page View.

Each bonus has its own wagering requirements. Typically, you need to wager the bonus amount 5–10x before withdrawing. For example, a ৳1,000 bonus at 5x means you must place ৳5,000 in bets. Specific conditions are listed in each bonus offer's description.

Members enrolled in weekly or monthly cashback offers receive a fixed percentage of their net losses back. Cashback is typically credited every Monday or on the first day of the month, and is added directly to your balance with no separate wagering requirements.

Voucher codes are usually shared via promotional emails, SMS, or social media. Once you have one, on the Voucher page and enter the code. The bonus will be credited instantly. Each voucher has an expiry date, so make sure to use it promptly.

Log in and On the betting page Go to the page, select your preferred sport and match, then click on the odds to add a selection to your bet slip. Enter your stake and click "Confirm Bet." The amount will be deducted from your balance and your bet will become active.

Once confirmed, a bet generally cannot be cancelled. However, if a match is cancelled or abandoned, your stake will be refunded automatically. If the cash-out option is available, you may be able to partially or fully settle your bet within a certain time window.

Live Betting lets you place bets in real time while a match is in progress. Odds shift continuously based on how the game unfolds, so quick decisions are key. A stable internet connection will give you the best experience.

Once a match ends and the result is confirmed, winnings are automatically credited to your balance — usually within 15–30 minutes of the final whistle. For live matches, official score confirmation may occasionally take a little longer.

Download the iwbest app directly App Page Download it from there. An APK file is available for Android devices. iOS users can enjoy the full experience through a mobile browser. Before installing the APK, enable "Unknown sources" in your device settings.

Start by checking your internet connection. Close the app and reopen it. Make sure your password is correct. If the issue persists, uninstall the app and download the latest version. Still not working? Log in via your mobile browser or contact support.

For the best experience, use the latest version of Chrome or Firefox. Samsung Internet and Opera also work well. Some features may not function on older browsers. Make sure JavaScript and cookies are enabled.

Yes. iwbest uses 256-bit SSL encryption, keeping all your personal and financial data completely secure. Use a strong password and never share it with anyone. If you notice any suspicious activity, change your password immediately.

No iwbest staff member or representative will ever ask for your password, OTP, or payment details. If anyone does, it is a scam. Report it to support immediately and change your password right away.

Your personal information is used solely for payment processing and legal compliance. It is never sold or shared with third parties for marketing purposes. For more details, Privacy Policy Read more.

Self-exclusion lets you temporarily or permanently close your own account. Under the "Responsible Gaming" option in your profile, you can lock your account for anywhere between 1 week and 6 months. During this period, logging in or placing bets will not be possible.

Yes , you can set daily, weekly, and monthly deposit and betting limits under "Responsible Gaming" in your profile settings. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.